Questionnaire concerning customer satisfaction

  

Dear Customer,

Please fill in this questionnaire and send it back to us. That will help us to improve our service for you.
Thank you very much for your help.

  

Account No.:

 

 
How are you satisfied with our quality?
very good
good
medium
moderately
bad
unimportant
How are you pleased by our service?
very good
good
medium
moderately
bad
unimportant
How do you evaluate the quality of our advice,
assistance in technical issues?
very good
good
medium
moderately
bad
unimportant
How are you satisfied with our delivery times?
very good
good
medium
moderately
bad
unimportant
How easy is it to reach us?
very good
good
medium
moderately
bad
unimportant
How do you evaluate our availability of products?
very good
good
medium
moderately
bad
unimportant
Is your contact person at BLV friendly?
very good
good
medium
moderately
bad
unimportant
How do you evaluate the price/service relationship?
very good
good
medium
moderately
bad
unimportant

 

Further remarks and suggestions for improvement: